Frequently Asked Questions (FAQ)
What If My Mover …
Won’t Deliver My Goods?
Increases the Agreed Price?
Disappears with My Possessions?
What If My Mover Won’t Deliver My Goods?
If you have paid the mover 110% of the non-binding estimate or 100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint.
What If My Mover Increases the Agreed Price?
If the mover increases the price you are not required to pay no more than 100% of the binding estimate or 110% of the non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.
What If My Mover Disappears with My Possessions?
You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint. You may also contact the State Attorney General’s office or appropriate enforcement agency in your State.
Source: http://www.protectyourmove.gov/consumer/awareness/faq/faq.htm