The Moving Planner Blog

Just wanted to post a good experience (for a change!). After the very bad experience we had with Peace Movers, about which I posted on July 19, we called FlatRate Moving of Rockville. They had a move date available 2 days later, showed up in their own clearly marked truck, with 3 guys for both pick-up and delivery, as promised. And they showed up on time — 9 am on the dot, in fact — on both ends! The movers — Warren, Mario, and John — were very courteous, careful, with our stuff, and fast in both loading and unloading. And there were no issues with the price — they collected what was on the contract, no arguments. What a relief, and such a change from our first almost-experience. They helped us every step of the way, and everything came out right on time it was perfect. Thank you Flatrate moving.

I just wanted to add to this forum since I was researching it a lot when I moved two months ago from NYC to a small town in IL.
We were moving right in the midst of the high moving season and eventhough we were moving from a 2Bdrm in Manhattan to a town house in IL some reputable companies (Bekins, Dahil, Central Moving & Storage) gave us the cold shoulder after their evaluator were gone. Flatrate was actually only the second choice because of the limited interstate experience here on the forum.
However, aside from small mishaps (my credit card was charged twice but the amount was refunded after 3 days - infact the foreman himself made me aware of the error). Our entire furniture paintings etc arrived without a single scratch. We had full service incl. packaging.
I have to give big thanks to the crew that packed & picked up the stuff. Rafael and the rest of the young polish guys did a tremendous job in over 90 degrees NYC sweltering heat. The haul was then delivered by a independent driver (no flatrate-truck) named Bobby who was also great.
Overall I think we were really lucky. 

What If My Mover …

Won’t Deliver My Goods?
Increases the Agreed Price?
Disappears with My Possessions?

What If My Mover Won’t Deliver My Goods?
If you have paid the mover 110% of the non-binding estimate or 100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint.

What If My Mover Increases the Agreed Price?
If the mover increases the price you are not required to pay no more than 100% of the binding estimate or 110% of the non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.

What If My Mover Disappears with My Possessions?
You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint. You may also contact the State Attorney General’s office or appropriate enforcement agency in your State.
                                                                                     Source: http://www.protectyourmove.gov/consumer/awareness/faq/faq.htm

My name is Jack Holmes and I have just recently moved to LA from Florida. At first I had many difficulties arranging my stuff, I didn’t even know where to start. So I call up one of my friends which moved not to long ago himself. He told me that as he was searching the Internet last month, he saw this company called FLATRATE they don’t charge by the hour and they move over long distances. So I took my friends advice and I contacted  Flatrate.

 Ever since I did that, my moving process couldn’t have  gotten any easier. The guys from Flatrate helped me all the way from arranging the technical details, to the actual packing. They told me “If you ever need any help at all, with anything that has to do with packing we are always available”. The next day by about mid day every thing was unloaded and in its place. All the big things were pretty much in their place. They had such good service that the guys even started unpacking kitchen utilities and more things.

If you are looking for a reliable moving company Flatrate moving is it. 

I truly recommend Flatrate moving.