Frequently Asked Questions (FAQ)
What If My Mover …
Won’t Deliver My Goods?
Increases the Agreed Price?
Disappears with My Possessions?
What If My Mover Won’t Deliver My Goods?
If you have paid the mover 110% of the non-binding estimate or 100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint.
What If My Mover Increases the Agreed Price?
If the mover increases the price you are not required to pay no more than 100% of the binding estimate or 110% of the non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.
What If My Mover Disappears with My Possessions?
You should call 1-888-DOT-SAFT (1-888-368-7238) to file a complaint. You may also contact the State Attorney General’s office or appropriate enforcement agency in your State.
Source: http://www.protectyourmove.gov/consumer/awareness/faq/faq.htm
Accessorial (Additional) Services - services such as packing, unpacking, or shuttle service that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation charges.
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